Privacy Policy

1. Who is responsible for your data

France Transit, Orta Mh. Ordu Sk. İzpark C Blok No:26/17 Kat:7 Kartal/İstanbul, Türkiye. E-mail: [email protected]. Phone: +90 (216) 519 31 84.

2. Data we collect

• Details you give us in the quote or contact form: name, company, e-mail address, phone number, route, the service you are interested in, cargo details and your message.
• Details you share when you call us, write to us by e-mail, WhatsApp or live chat.
• Technical data created by your visit: IP address, browser and device type, pages viewed, the page that referred you and the time of the visit.
• Campaign information contained in the link that brought you here, such as UTM parameters and advertising click identifiers (for example gclid or fbclid).
• Cookie and similar identifiers, only where you have given consent (see our Cookie Policy).

3. Why we use it and on which legal basis

• To answer your request and prepare a quotation: steps taken at your request before entering into a contract.
• To carry out and document our commercial relationship with you: performance of a contract and legal obligations.
• To keep the website secure and prevent abuse of our forms: our legitimate interest.
• To measure how the website is used and to measure and personalise advertising: your consent, which you can withdraw at any time through “Cookie settings” in the footer.

4. Who receives your data

We do not sell personal data. We share it only with service providers that help us run this website and our communication, and only as far as necessary:

• Google Ireland Limited: Google Analytics, Google Ads and Google Tag Manager (measurement and advertising, with consent).
• Meta Platforms Ireland Limited: Meta Pixel and Conversions API (measurement and advertising, with consent). With your consent, your e-mail address or phone number may be transmitted in hashed form to match conversions.
• WhatsApp (Meta): only if you choose to contact us on WhatsApp.
• Hosting, content delivery and e-mail providers that process data on our behalf.
• Our partner Turanalp A.Ş. and logistics partners, where needed to prepare or carry out your shipment.

5. International transfers

Some of these providers process data outside your country, including in the United States. Where required, such transfers rely on adequacy decisions or standard contractual clauses.

6. How long we keep it

We keep enquiry data for as long as needed to handle your request and our commercial relationship, and afterwards for as long as the law requires us to keep commercial records. Analytics and advertising data are kept according to the retention settings of the respective provider.

7. Your rights

Depending on the law that applies to you, you may ask us to confirm whether we process your data, to give you access to it, to correct or delete it, to restrict or object to its processing and to receive it in a portable format. You may withdraw consent at any time. You also have the right to complain to your data protection authority (in Türkiye, the Personal Data Protection Authority, KVKK).

To use your rights, write to [email protected].

8. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version.